Executive Profile

Tom Romeo, President of Maximus Federal, Named to 2020 Wash100 for Driving Emerging Technology; Improving Federal Customer Capabilities

Tom Romeo

Executive Mosaic is honored to present Tom Romeo, president of Maximus’ federal segment, as an inductee into the 2020 edition of the Wash100 Award for his commitment to drive revenue for the company, innovative technology for the future and to improve federal agencies capabilities from within to enhance citizen engagement.

This marks the third Wash100 Award win for Romeo. He brings more than 30 years of experience in the government contracting (GovCon) sector. Under Romeo’s leadership, he’s been responsible for all operations, financial and business development activities for Maximus’ federal business, which has led to an extensive client portfolio and substantial growth for the company.

Previously, Romeo won a Wash100 Award in 2017 and predicted what the next era of emerging technology would look like in the future. “Delivering the next era of citizen engagement is not about just making new technologies available to the public,” said Romeo.

“It is also about providing an experience that is integrated, user-friendly, and allows the public to get their problem solved via their channel of choice. The transition to a citizen-centric approach will require making new investments, embracing new disciplines, and a renewed focus on business process and outcomes,” he added.

More recently, Romeo has advocated that robotic process automation (RPA) is a key component for a digital toolkit to help federal agencies manage repetitive tasks and allow their employees to focus on more complex activities in Dec. 2019.

“One of the key factors in determining if RPA is viable for automating a process is to not to expect it to complete 100% of an assigned task. … So, it’s important to build in a process for exception handling,” Romeo said.

“With this in mind, agencies can evaluate the complexity of a process against how many exceptions it might generate in order to determine the benefits that would be gained from automating it.”

In addition, Maximus’ federal business has also advocated for federal agencies to adopt a holistic approach to address workforce and technology implementation challenges that may arise when modernizing information technology assets.

In Feb. 2019, Romeo told ExecutiveBiz that federal agencies must focus on enhancing the citizen experience to increase communications within these agencies through increase the use of new digital tools such as chatbots and automated voice systems. This led to Romeo endorsing the impact that machine learning and artificial intelligence will have on the federal market in the future.

“Because of its ability to harness analytics and apply machine-learning to imitate human activities and behaviors, artificial intelligence is becoming almost foundational to the digital transformation of citizen service,” Romeo added.

Executive Mosaic congratulates Tom Romeo and Maximus for their accomplishments that have led to a third Wash100 Award. Romeo’s leadership has led to significant growth for the company while also driving for the future of RPA, AI, machine learning and IT technology to improve the processes and capabilities of federal agencies.

About Wash100

The Wash100 Award, now in its seventh year, recognizes the most influential executives in the GovCon industry as selected by the Executive Mosaic team in tandem with online nominations from the GovCon community. Representing the best of the private and public sector, the winners demonstrate superior leadership, innovation, reliability, achievement and vision.

Visit the Wash100 site to learn about the other 99 winners of the 2020 Wash100 Award. On the site, you can submit your 10 votes for the GovCon executives of consequence that you believe will have the most significant impact in 2020.