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Tom Romeo

 President, Federal Services

 Maximus

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Award(s)

Tom Romeo, President of Maximus Federal, Named to 2020 Wash100 for Driving Emerging Technology; Improving Federal Customer Capabilities


Jeff Brody
Tom Romeo

Executive Mosaic is honored to present Tom Romeo, president of Maximus’ federal segment, as an inductee into the 2020 edition of the Wash100 Award for his commitment to drive revenue for the company, innovative technology for the future and to improve federal agencies capabilities from within to enhance citizen engagement.

This marks the third Wash100 Award win for Romeo. He brings more than 30 years of experience in the government contracting (GovCon) sector. Under Romeo’s leadership, he’s been responsible for all operations, financial and business development activities for Maximus’ federal business, which has led to an extensive client portfolio and substantial growth for the company.

Previously, Romeo won a Wash100 Award in 2017 and predicted what the next era of emerging technology would look like in the future. “Delivering the next era of citizen engagement is not about just making new technologies available to the public,” said Romeo.

“It is also about providing an experience that is integrated, user-friendly, and allows the public to get their problem solved via their channel of choice. The transition to a citizen-centric approach will require making new investments, embracing new disciplines, and a renewed focus on business process and outcomes,” he added.

More recently, Romeo has advocated that robotic process automation (RPA) is a key component for a digital toolkit to help federal agencies manage repetitive tasks and allow their employees to focus on more complex activities in Dec. 2019.

“One of the key factors in determining if RPA is viable for automating a process is to not to expect it to complete 100% of an assigned task. … So, it’s important to build in a process for exception handling,” Romeo said.

“With this in mind, agencies can evaluate the complexity of a process against how many exceptions it might generate in order to determine the benefits that would be gained from automating it.”

In addition, Maximus’ federal business has also advocated for federal agencies to adopt a holistic approach to address workforce and technology implementation challenges that may arise when modernizing  information technology assets.

In Feb. 2019, Romeo told ExecutiveBiz that federal agencies must focus on enhancing the citizen experience to increase communications within these agencies through increase the use of new digital tools such as chatbots and automated voice systems. This led to Romeo endorsing the impact that machine learning and artificial intelligence will have on the federal market in the future.

“Because of its ability to harness analytics and apply machine-learning to imitate human activities and behaviors, artificial intelligence is becoming almost foundational to the digital transformation of citizen service,” Romeo added.

Executive Mosaic congratulates Tom Romeo and Maximus for their accomplishments that have led to a third Wash100 Award. Romeo’s leadership has led to significant growth for the company while also driving for the future of RPA, AI, machine learning and IT technology to improve the processes and capabilities of federal agencies.

About Wash100 

The Wash100 Award, now in its seventh year, recognizes the most influential executives in the GovCon industry as selected by the Executive Mosaic team in tandem with online nominations from the GovCon community. Representing the best of the private and public sector, the winners demonstrate superior leadership, innovation, reliability, achievement and vision.

Visit the Wash100 site to learn about the other 99 winners of the 2020 Wash100 Award. On the site, you can submit your 10 votes for the GovCon executives of consequence that you believe will have the most significant impact in 2020.

Related Media
Personal Company
Media Published
Maximus’ Tom Romeo on Robotic Process Automation 2019-12-03
Maximus’ Tom Romeo: Citizen Experience, Cybersecurity Among Key Federal IT Modernization Drivers 2019-02-15
Maximus’ Tom Romeo: Outcomes-Based Contracting to Drive Accountability, Collaboration for Gov’t Service Delivery 2017-08-30
Maximus’ Tom Romeo: Outcomes-Based Contracting Model Could Help Advance Trump Admin’s Accountability Agenda 2017-08-29
Maximus, Partner Offer Virtual Assistant Tech for Federal Agencies; Tom Romeo Comments 2017-06-30
Maximus, Interactions Unveil Virtual Assistant Tech Offering for Federal Sector; Tom Romeo Comments 2017-06-27
Tom Romeo, GM of Maximus Federal Services Unit, Inducted Into 2017 Wash100 2017-03-20
Tom Romeo, Maximus Federal GM, Named to 2017 Wash100 for Digital Tech & Citizen Service Delivery Leadership 2017-02-09
Maximus Named Regional Employer of the Year by Texas Workforce Commission; Tom Romeo Comments 2016-12-21
PSC Announces 2017 Board, Executive Panel Members; Accenture’s John Goodman Re-Elected Chair 2016-12-19
Texas Workforce Commission Picks Maximus as 2016 Regional Employer of the Year 2016-12-15
Maximus' Tom Romeo: Digital Tech, Content Could Support Gov't-Citizen Engagement 2016-10-24
Maximus’ Tom Romeo Cites Requirements for Agencies to Facilitate Citizen-Gov’t Interactions 2016-10-20
Maximus Federal GM Tom Romeo Chosen to 2016 Wash100 for Citizen Experience Tech Advancement Vision 2016-02-29
Weekly Roundup Feb. 22 - Feb. 26 2016: GD’s Robotics Buy Keeps Tech M&A Wheels Turning & more 2016-02-26
Maximus' Tom Romeo: Govt to Pattern 'Citizen Journey' on Commercial Customer Experience 2016-02-25
Maximus Federal Lead Tom Romeo on Agencies’ Citizen Experience Commercialization Efforts, LPTA Use in IT Acquisitions 2016-02-24
Maximus’ Tom Romeo: Case Management, BPM Key to Efficient Operations 2015-11-02
Maximus’ Tom Romeo: Case Management, BPM Can Help Agencies Streamline Operations 2015-10-30
Maximus' Tom Romeo: New HealthCare.Gov Eyes User Experience Similar to Online Shopping 2015-10-27
HHS Unveils New Tools on HealthCare.gov; Tom Romeo Comments 2015-10-26
TOM ROMEO: MAXIMUS COMMITED TO SSA PROGRAM OPERATIONS SUPPORT WORK 2015-10-09
Tom Romeo: Maximus Extends 15-Year 'Ticket to Work' Program Support 2015-10-06
Weekly Roundup Sept 14 – Sept 18 2015: 2015 GovCon Award Nominations Are In, No Deal for ULA & more 2015-09-18
WEEKLY ROUNDUP JULY 20 – JULY 24 2015 2015-07-24
Maximus’ Tom Romeo Sees Larger Industry Role in Citizen Experience 2015-07-22
Tom Romeo on MAXIMUS’ Post-Acentia Acquisition Strategy, Industry’s Role in Citizen-Gov’t Connections 2015-07-21
TOM ROMEO HIGHLIGHTS WORKFORCE FOCUS AT MAXIMUS, POST-ACENTIA BUY 2015-07-14
Tom Romeo: MicroPact Alliance to Extend Maximus Case Management Work 2015-05-29
Tom Romeo: Maximus, MicroPact Partner to Help Manage Gov't Programs with Technology 2015-05-28
Tom Romeo Sees Industry, Govt Opportunity in Citizen-Centric Service Delivery 2015-04-02
Maximus’ Tom Romeo: Technology, Industry Participation Vital for Public Service Programs 2015-04-01
WEEKLY ROUNDUP MARCH 20 – MARCH 26 2015 2015-03-27
Tom Romeo, Dave McClure Suggest Steps to Help Secure Business Processes 2015-03-24
Maximus’ Thomas Romeo, Veris’ Dave McClure Urge Agencies to Integrate Data Security into Business Processes 2015-03-23
Tom Romeo Sees Acentia IT Buy’s Transformative Role for Maximus 2015-03-12
Tom Romeo: Acentia Deal Could be 'Transformational' for Maximus' Federal Business 2015-03-11
Maximus' Tom Romeo: Govt Clients Turn to Outcome-Based Contracts for Services Procurement 2015-02-18
Executive Profile: Tom Romeo, MAXIMUS Federal Services President 2014-12-19
Tom Romeo: MAXIMUS, TDB Communications Enter Into DHS Mentor-Protege Agreement 2014-07-09
Media Published
Former Octo Consulting Exec Robert McCord Named CNSI President, COO 2019-12-13
Steve Van Veen Joins CNSI as Proposal Operations VP; Todd Stottlemyer Quoted 2019-11-19
Maximus Recognized for Louisiana Medicaid Enrollment App 2019-10-22
Maximus’ Andy Beamon: Intelligence Virtual Assistants Could Help Improve Citizen Experience 2019-10-17
NCQA Certifies Maximus as Credential Verification Org; Bruce Caswell Quoted 2019-10-16
Terence Di Benigno Appointed Business Dev’t Senior VP at Unissant 2019-10-01
Doug Wilson Joins CNSI; Wash100 Awardee Todd Stottlemyer Quoted 2019-09-05
Roland Scott Joins Maximus Federal Services Business 2019-09-05
Maximus Announces Partnership with Craven Community College; Laura Rosenak Quoted 2019-09-03
Maximus’ Nancy Shanley to Discuss Data Analytics for National Home & Community Based Services Conference; Dr. Michael Weiner Quoted 2019-08-22
Maximus to Present at the National Association for Medicaid Program Integrity Conference; John Crouse Quoted 2019-08-20
Maximus Federal’s Raj Parameswaran: Holistic Approach Key to Drive Agency IT Modernization Outcomes 2019-08-05
Maximus Joins Statewide Project With DHS to Help Homeless Citizens with Disabilities in Minnesota; Laura Rosenak Quoted 2019-07-03
BenchmarkPortal Recognizes Maximus Contact Centers 2019-06-25
Michael Sperry Joins Maximus as Federal Health Services Business Dev’t Director 2019-06-17
Maximus Receives Center for Plain Language Award for Virginia Health Insurance Website 2019-06-04
Maximus Virtual Assistant Tech Gets FedRAMP OK; Bruce Caswell Quoted 2019-05-14
Mac Curtis Honored With Good Scout Award During 2019 Good Scout Technology Award Luncheon 2019-05-09
Maximus Federal Recognized for Contact Center Services 2019-04-25
Maximus Federal’s Andy Beamon: Agencies Should Understand Differences Between AI, Other Citizen Service Delivery Tools 2019-04-02
Former General Dynamics, Maximus Exec James Gordon Named Cognosante President 2019-03-19
Maximus Federal Gets CMMI Maturity Level 5 Rating; Bruce Caswell Quoted 2019-03-01
Maximus’ Tom Romeo: Citizen Experience, Cybersecurity Among Key Federal IT Modernization Drivers 2019-02-15
Jim Garrettson, CEO of Executive Mosaic, Presents Bruce Caswell His First Wash100 Award 2019-02-15

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